Terms and Conditions
The customer making the booking accepts these conditions on behalf of all members who are travelling together.
These terms and conditions may be amended from time to time and apply to all of our services.
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1. General Terms
1.1 Clients of Icelandic Expeditions accept that the tour/activity is taken at their own risk.
1.2 Clients must be fit enough for the activity they are participating in. They must be dressed and geared up according to weather conditions.
1.3 Icelandic Expeditions does not accept liability for any loss, accidents, injuries, or sickness during a tour. Icelandic Expeditions does not assess responsibility for injuries or accidents that are caused by clients' actions, or their failure to follow guidelines given by your guide at any time.
1.4 The same applies for any changes in tour schedule due to weather, strikes, or any other force majeure.
1.5 Tour operators have the right to change routes, schedules, and itineraries if needed. This might be applied due to bad weather, road conditions, or any other unforeseen reasons. We advise all travelers to purchase comprehensive travel insurance to minimize possible losses due to unforeseeable situations during the trip.
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2. Booking and Payment
2.1 By completing a reservation through our website you acknowledge and agree to have read, understood, and agreed to the terms and conditions set out below.
2.2 Icelandic Expeditions is a tour operator offering day tours and adventure tours in Iceland. Bookings can be made directly through Icelandic Expeditions and/or any other website through which Icelandic Expeditions makes the services available.
2.3 If you are having any problems booking through Icelandic Expeditions’ website www.icelandicexpeditions.com, then please contact our Customer Service Team on info@icelandicexpeditions.com.
2.4 Make sure to fill in and/or provide all necessary information upon booking your tour(s). Once you have completed the booking process, a booking confirmation will follow, together with your booking number and the voucher/s for the services booked. The voucher will be your proof of payment so please bring it with you on the day of your tour.
2.5 You are responsible for making sure that all details on your confirmation voucher are correct. In the event of discrepancy, such as booking mistakes where the wrong date and/or incorrect number of participants was booked, contact Icelandic Expeditions immediately as it might not be possible to make any amendments to your reservation once it gets closer to the departure date.
2.6 If needed documents are not presented and/or signed upon arrival of the tour, Icelandic Expeditions has the right not to bring you on a tour.
2.7 Icelandic Expeditions is not responsible for mistakes in the booking process.
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3. Prices
3.1 Please note that all prices for the services provided by Icelandic Expeditions are in Icelandic Krona (ISK). Icelandic Expeditions is not responsible for currency fluctuations and/or fees (such as bank transfer fees, credit card fees, or any other fees that may be applied outside of Icelandic Expeditions control). *A process fee of three percent (3%) is deducted if a booking needs to be canceled from the system and refunded.
3.2 All charges are made in Icelandic Krona (ISK). On icelandicexpeditions.com, you can view the prices in other currencies as well; however, these currencies are just an approximation. Currency exchange is not followed each day, so the prices displayed on the website might not be exactly the same as at the time of the booking.
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4. Cancellation of a Tour & Refunds
4.1 A cancellation confirmation must be sent to Icelandic Expeditions in writing – by sending an email to info@icelandicexpeditions.com. The request has to be confirmed by Icelandic Expeditions to be valid.
4.2 You can cancel your tour up to 24 hours before departure time of your our and receive a full refund except the card fee. 3% are card fees that we cannot refund. No refund is given if a request for cancellation is sent within less than 24 hours before the departure time of the tour. This includes bookings made within 48 hours before departure.
Self-Drive Activity, One Day Tour, Partners Tours
One Day Tour Partner Tours Self-Drive Activity
> 24 hours 100% 100% 100%
< 24 hours 0% 0% 0%
4.3 Extra Activities (which can only be booked during Multi-Day Tours and Ring Road Tours) follow the same cancellation policy (section 4.1, 4.2 of T&Cs).
4.4 Requests for partial refunds need to be addressed within 2 weeks after the conclusion of a tour.
4.5 If you are late for a tour, your seat on the tour cannot be guaranteed or refunded.
4.6 Refunds on rental gear (hiking boots and rainwear) and on all other extras purchased follow the same cancellation policy (section 4.1 T&Cs). Please note that you are responsible for informing the guide whether rental gear has been rented. A refund cannot be provided if you have not asked the guide to provide them to you at the beginning of the tour.
4.7 Cancellation of Private Tours & Group Tours (groups bigger than 12 passengers)
4.7.1 You can cancel your tour up to 72 hours before the departure time and receive a full refund*. No refund is given if a request for cancellation is sent within less than 72 hours before the departure time of the tour.
Private Tour Group Tour
Private Tour Group Tour
> 72 hours 100% 100%
< 72 hours 0% 0%
4.8 Cancellation of Private Customised Tours You can cancel a private customised tour** up to 72 hours before the departure time, and receive a 90% refund (10% service & administrative fees will be withheld).
A private customised tour is meant to be intended as a private tour, whose itinerary has been customised and differs from the standard Icelandic Expeditions tour advertised on the website; payment for these kinds of tours has been made through a payment link after a customised quotation.
No refund (0%) is given if a request for cancellation is sent within less than 72 hours before the departure time of the tour.
Customised Private Tour
> 72 hours 90%
< 72 hours 0%
5. Changes or Cancellation by Icelandic Expeditions
5.1 Icelandic Expeditions reserves the right to change or alter tour itineraries due to weather or road conditions.
5.2 Itineraries can be changed or canceled at any moment to assure the safety of passengers and staff. In case a tour gets canceled, Icelandic Expeditions will offer an alternative arrangement (another tour).
5.3 If a tour or activity gets canceled by the operator, a customer has the right to:
- Choose another tour/activity (operated by Icelandic Expeditions)
- Get a refund of the tour/activity (*we cannot refund card fees of 3%)
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6. Pick up
6.1 During the booking process, you might need to choose a pickup location and starting time. If you do not show up for the scheduled pickup in time and/or location (which is stated on your booking ticket), your reservation will not be refunded.
6.2 If you do not know your pickup location at the time of booking, you can add (or change) your pickup location later – up to 24 hours before the tour’s departure time. Please send an email to info@icelandicexpeditions.com with your pickup location. If our Customer Service Team does not receive information about your pickup location 24 hours before departure, Icelandic Expeditions cannot be responsible if you miss the tour.
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7. Rental of Extras (Hiking Boots & Waterproof Clothing)
7.1 Extras such as hiking boots and waterproof clothing can be rented at checkout upon booking, as well as on location for certain self-drive tours at the following meeting points: Sólheimajökull, Katla, and Skaftafell.
If you have already made a reservation with us and would like to add rental gear, please contact our Customer Service Team (info@icelandicexpeditions.com).
7.2 Extras follow our 24h cancellation policy (72h for private tours), therefore are NOT REFUNDABLE if a cancellation request is not sent on time.
7.3 If you rent any of the extras mentioned above and decide not to wear them, Icelandic Expeditions will not provide you with a refund.
8. Single Supplement Fee
8.1 For multi-day tours, a single fee supplement is mandatory. If your booking is made for 1 (one) person for a multi-day tour you must pay the single fee supplement to be entitled to get a single room at the hotel where the group will stay.
8.2 If you want to sleep in different rooms, then a supplement fee will be charged separately for each room.
9. Prices and Currency
9.1 All prices for the services provided by Icelandic Expeditions are in the company’s local currency, Icelandic Krona (ISK). As a local Icelandic tour operator, Icelandic Expeditions is not responsible for currency fluctuations and or additional fees that may be applied (such as bank transfer fees, credit card fees, and other).
10. Adventure Travel and Client Responsibility
10.1 By booking an activity with Icelandic Expeditions, you accept the hazards involved in this sort of tour and accept that when visiting remote and mountainous regions there is an element of on-tour flexibility.
10.2 The itinerary stated in the tour dossier is indicative only and not a guarantee that a particular route will be followed or place reached.
10.3 You must acknowledge that delays, alterations and their results (such as inconvenience and discomfort) are possible where unforeseen circumstances arise.
10.3.1 The tour duration indicated on our tours is an estimated time: if due to unforeseen circumstances the tour lasted slightly longer than usual, Icelandic Expeditions is not responsible for any consequences the mentioned circumstances might have on your travel plans. We discourage clients from booking a flight or any other mean of transportation on the same day when the tour is meant to start/ finish.
10.4 You must have a level of fitness commensurate with your chosen tour and you are responsible for bringing the appropriate equipment.
11. Personal Travel Insurance
11.1 Individual travel insurance is not included in the quoted prices.
11.2 It is recommended that clients take travel insurance against contingencies, including compensation for medical costs and cancellation fees.
11.3 In the event of an emergency medical rescue and/or repatriation from a tour by whatever means, the responsibility of such costs will be borne by the client.
11.4 All luggage and personal equipment are, at all times, at your own risk. We will not be responsible whatsoever for any loss, damage to your luggage and/or personal equipment / clothing.
12. Right to cancel a tour or move to a partner operator
12.1 Icelandic Expeditions reserves all rights to cancel tours if a minimum of 3 (three) passengers has not been reached for a tour 24 hours prior to the departure time.
12.2 Icelandic Expeditions might move your booking to a partner operator if a minimum of 4 (four) passengers has not been reached for a tour 24 hours prior to the departure time. The tour will be similar in length and visit most of the same places.
13. Medical and Dietary Conditions
13.1 If you are affected by a medical condition which may affect your or other people’s enjoyment of the tour, you must advise this at the time of the booking.
13.2 Icelandic Expeditions reserves the right to refuse service to customers who may not be fit enough for the tour/activity.
13.3 Customers under the influence of alcohol or other substances will be prohibited from joining the tour/activity.
14. Our Liability & Compensation
14.1 Icelandic Expeditions will accept liability for the negligence of its employees (who might cause direct physical injury to passengers) to the extent which is obliged under Icelandic law.
14.2 Icelandic Expeditions cannot be held responsible for any mishap to yourself or your property, and in particular for the consequences of flight cancellations, vehicle accidents, strikes, sickness, government, customs, police intervention or other such happenings amounting to force majeure.
14.3 By confirming your booking with Icelandic Expeditions, you acknowledge that we have taken all reasonable steps to safeguard its liability in this respect.
15. Legal Venue
15.1 The customer and Icelandic Expeditions hereby accept the district of Reykjavik, Iceland, where the services are being supplied, as the proper legal venue.
15.2 Icelandic law shall apply to any legal issues that arise between the two parties.
16. Lost & found items
A 7000 ISK "service fee" is charged to arrange shipping of lost & found items upon request. This excludes the costs of the shipping (trackable shipping method will be chosen, in order for you to see the status of the shipping process).
Note: we don't take liability on any unforeseen circumstances that might happen during the shipping process, after the shipping has successfully gone through.